Automated Self-Service Sales
Sales and Commerce
Let customers buy over the phone — no rep required.
Not every sale needs a salesperson. For repeat orders, upgrades, renewals and simple product lines, customers increasingly prefer to complete the purchase themselves — as long as the experience is fast and natural. Cloudonix voice agents guide callers through exploration, comparison and checkout in a single conversation.
Escalation is always one phrase away: when a deal gets complex, the agent hands off to a human rep with everything it has learned so far.
How It Works
- Guide product discovery — The agent asks what the customer needs, presents relevant options with pricing pulled live from your systems, and answers questions from your product knowledge base.
- Complete the transaction — Orders are confirmed by voice, payment links are sent by SMS or email, and the order lands in your commerce or ERP system before the call ends.
- Escalate gracefully — Custom configurations, enterprise terms or hesitation signals trigger a warm handoff to your sales team — the agent stays on the line to introduce both parties.
Why Teams Choose It
Revenue from calls that used to go to voicemail
Lower cost-per-order on routine and repeat purchases
Human reps reserved for complex, high-value deals
Works with your existing commerce stack via APIs
Frequently asked questions
How does the voice agent help customers find the right product?
It asks what the customer needs, presents relevant options with pricing pulled live from your systems, and answers questions from your product knowledge base.
Can the agent complete the purchase without a human salesperson?
Yes, it confirms orders by voice, sends payment links via SMS or email, and the order lands in your commerce or ERP system before the call ends.
What triggers a handoff to a human rep?
Custom configurations, enterprise terms, or hesitation signals prompt a warm handoff, and the agent stays on the line to introduce both parties.
Which systems does the solution integrate with?
It works with your existing commerce stack via APIs, pulling live pricing and pushing orders into your ERP or commerce system.
What benefits does this bring to my team?
It captures revenue from calls that used to go to voicemail, lowers cost-per-order on routine purchases, and frees human reps for complex, high-value deals.
How are payments collected after the order is confirmed?
Payment links are sent to the customer via SMS or email for secure completion.