Inbound Pre-Qualification

Sales and Commerce

Never miss a lead again — every call is answered, qualified, and routed in seconds, not minutes.

  • 24x7 Answer inbound calls at any time, night or day, your voice agents never rest.
  • 60% Up to 60% cost savings, compared to traditional human agents.
  • 100% Make dropped calls or un-answered calls a thing of the past.

Speed-to-lead drives inbound conversion—every second counts. Integrated between your carrier and AI platform, Cloudonix lets you keep your numbers, telephony, and CRM while turning the agent into an always‑on sales front line that never misses a beat.

Cloudonix sits between your carrier and your AI agent platform, you keep your existing numbers, your existing telephony, and your existing CRM. The agent simply becomes the always-on front line of your sales operation.

How It Works

  1. Immediate Answer — Instantly route every call to your AI voice agent — no queues, no hold music, never miss a call after hours.
  2. Qualify and convert — Our agent effortlessly gathers budget, timeline, company size and intent through a natural chat — using your qualification script, not a clunky phone menu.
  3. Route with confidence — High-value prospects are warm-transferred to the right rep with a live summary, while everyone else gets a booking link, a callback slot, or a polite follow-up — automatically.

Make Smarter Routing Decisions

  • Pre-Routing Qualification — Use voice applications to perform voice agent pre-routing verification, ensuring your voice agent handles only valid calls.
  • Voice Agent Load Balancing — Connecting your phone number to multiple voice agent platform, ensure calls always get answered.
  • Manage Your Spend — Make smarter routing decisions, manage your inbound voice agents spend.

Frequently asked questions

How does Cloudonix sit between my carrier and AI agent platform?

Cloudonix connects to your existing phone numbers and telephony provider, then routes inbound calls to your chosen AI voice agent platform (such as VAPI, Retell, ElevenLabs, or others) via SIP or WebSocket — so you keep your numbers, carrier contracts, and CRM while the AI agent becomes your always-on front line.

Which AI voice agent platforms does Cloudonix support for inbound pre-qualification?

Cloudonix currently supports VAPI, Retell, Dasha, Superdash, Synthflow, and Ultravox via its CXML <Connect> verb, and you can route calls to any SIP- or WebSocket-compatible AI assistant you configure in OPBX.

Can I use multiple AI voice agent platforms for the same inbound number?

Yes. Cloudonix’s voice agent multiplexing lets you connect a single phone number to multiple AI platforms simultaneously, enabling fault tolerance, A/B testing, and load balancing across providers.

What happens to calls outside business hours or when all agents are busy?

You can configure Business Hours routing and Ring Group fallbacks in OPBX to automatically send after-hours or overflow calls to an AI Assistant, ensuring every call is answered 24/7 without queues or hold music.

How does pre-routing qualification work before the AI agent answers?

OPBX can run voice applications (CXML scripts or container apps) to verify caller ID, check the inbound blacklist, gather digits via IVR, or apply custom logic — so the AI agent only receives calls that pass your qualification rules.

Can the AI agent warm-transfer qualified leads to a live sales rep?

Yes. The AI agent can initiate a warm transfer with a live summary using Cloudonix’s call control APIs or CXML <Dial>/<Connect> actions, and Cloudonix optimizes the transfer path to avoid extra outbound charges.

What cost savings can I expect compared to human agents?

Cloudonix customers report up to 60% cost savings versus traditional human agents, and by keeping your existing telephony interconnects you also avoid the higher outbound rates that some AI platforms charge for transfers.

How do I set up and manage the inbound blacklist?

In OPBX you can add numbers to the inbound blacklist and choose the action — Silent Drop, Reject (busy/error tone), or Torment (hold-music loop) — and the check runs on every inbound call before any other routing logic.