Outbound Surveys
General Operations
Feedback at conversation scale, not form scale.
As reported by customers and partners
- 60 sec An AI can qualify an outbound call in under 60 seconds.
- 78% A prospect has 78% more likelihook of answering a phone call, than opening an email or reading an SMS.
- 35% A prospect is 35% more likely to answer a survey, when the audio message is using a warm and friendly tone.
Email surveys get ignored. Web forms get abandoned. But a short, natural phone conversation — especially right after a delivery, an installation or a support case — gets real answers. Cloudonix voice agents run outbound survey campaigns that feel like a quick check-in, not an interrogation.
The result is response rates that email can only dream of, with structured data landing directly in your analytics stack.
How It Works
- Trigger at the right moment — Post-delivery, post-ticket, post-onboarding — survey calls launch from your operational events, while the experience is still fresh in the customer's mind.
- Converse, don't interrogate — The agent asks your NPS and CSAT questions conversationally, follows up on interesting answers, and lets people speak naturally instead of clicking radio buttons.
- Structure and route the insight — Scores, verbatims and sentiment are extracted automatically, pushed to your dashboards, and the angry responses trigger immediate human follow-up.
Frequently asked questions
How quickly can an AI qualify an outbound call?
The AI can qualify an outbound call in under 60 seconds, enabling fast and efficient outreach.
Do phone surveys get higher response rates than email or web forms?
Yes, prospects are far more likely to answer a phone call, with response rates that email surveys can only dream of.
Does the tone of the survey message affect whether a prospect answers?
Using a warm and friendly tone can increase the likelihood of a prospect answering the survey by about 35%.
When are outbound survey calls typically triggered?
Calls are triggered at key moments such as post‑delivery, post‑ticket, or post‑onboarding events, when the customer’s experience is still fresh.
How does the survey interaction differ from traditional web forms?
The survey is conducted conversationally, allowing customers to speak naturally instead of clicking radio buttons, which reduces abandonment.
Where is the survey data sent and how is it used?
Scores, verbatims and sentiment are automatically extracted and pushed to your dashboards, and urgent or negative responses can trigger immediate human follow‑up.