Calls and Sessions
Monitor call flows and sessions, live.
Your sessions never go unnoticed. With Cloudonix’s real-time session observability, you get crystal-clear visibility into every interaction—from login to logout—in milliseconds. See who’s active, what they’re doing, and when they disconnect, all before it becomes a problem. Proactive alerts catch anomalies instantly, so you can respond faster, reduce support tickets, and keep your customers engaged. No more guesswork. Just full-stack confidence that every session is monitored, every moment accounted for.
Cloudonix’s session model provides granular, real-time observability through a dedicated session data model that tracks lifecycle events—creation, activation, modification, and termination—with sub-second latency. Each session is instrumented with telemetry that captures metadata including user identity, device fingerprint, geolocation, and interaction sequences. The observability layer aggregates these signals into a unified view accessible via WebSocket streams and REST endpoints, enabling proactive anomaly detection and automated alerting. Integration with Cloudonix’s event bus allows seamless correlation across distributed services, while the session store guarantees consistency even under high concurrency. This architecture supports compliance requirements (GDPR, CCPA) by providing immutable audit trails and real-time access controls.
Frequently asked questions
Does the session model support compliance standards like GDPR and CCPA?
Yes, the architecture supports compliance requirements like GDPR and CCPA by providing immutable audit trails and real-time access controls. This ensures you can easily manage data privacy and meet regulatory standards.
How does the system handle high concurrency and large volumes of concurrent sessions?
The session store is designed to guarantee consistency even under high concurrency, ensuring reliable tracking. Integration with Cloudonix’s event bus also allows for seamless correlation across distributed services.
Can I integrate session observability with other parts of my distributed system?
Yes, integration with Cloudonix’s event bus allows seamless correlation of session data across distributed services. This helps you connect session events with the rest of your infrastructure for a unified operational view.
What is real-time session observability in Cloudonix?
Cloudonix’s real-time session observability provides crystal-clear visibility into every call interaction, from initiation to termination, in milliseconds. It allows you to track active sessions and call flows in real time, enabling proactive anomaly detection and faster response times.
How does the Cloudonix session data model support monitoring?
The dedicated session data model tracks lifecycle events—creation, activation, modification, and termination—with sub-second latency. It captures metadata such as user identity, device fingerprint, and geolocation, aggregating signals into a unified view accessible via WebSocket streams and REST endpoints. More details can be found in the developers.cloudonix.com documentation.
How can developers query currently active sessions?
Developers can query active sessions using the session management APIs, which return an array of objects representing each active session. This allows for real-time monitoring and management of ongoing calls directly via REST endpoints. See the developers.cloudonix.com module for more information.
What metadata is captured within a Cloudonix session record?
The session model captures detailed properties including the domain identifier, subscriber IDs, destination and caller phone numbers (MSISDN), call direction, and unique session token. It also logs critical timestamps, routing plans, and the current call status (such as ringing, connected, or completed). Refer to the developers.cloudonix.com data model for a full list of properties.
How long are call recordings stored and how are they accessed?
Cloudonix stores session recording data for up to 15 days since creation. You can retrieve recording URLs through the session endpoints and download the files via the Cloudonix Media API, with custom storage options available for longer retention needs. See the developers.cloudonix.com documentation for details.
How does Cloudonix support compliance regulations like GDPR and CCPA?
The platform supports compliance requirements like GDPR and CCPA by providing immutable audit trails and real-time access controls. By tracking session telemetry and lifecycle events, Cloudonix ensures complete data governance and auditability. More details on session tracking can be found on developers.cloudonix.com.