Audio Quality
Monitor audio streams and active calls.
HD Voice Native
Experience crystal‑clear calls with Cloudonix. Cloudonix handles every industry audio codec, standard and HD, and its core network runs at 16kHz by default for top‑tier quality across the board.
Media Path Optimized
Cloudonix's global audio network delivers superior performance by processing sound close to the source or destination.
Audio Quality monitoring delivers an always-on, real-time window into the precise metrics that determine how a call sounds to everyone on the line. Cloudonix maintains constant RTCP monitoring (with capable SIP connectivity) and calculates every calls quality scoring in Real-Time.
For each active call on your account, the dashboard surfaces the MOS score (an industry-standard rating of overall listening quality), jitter (the small variations in how evenly audio packets arrive), and packet loss (the percentage of audio packets that fail to reach their destination at all).
Frequently asked questions
What metrics does Cloudonix Audio Quality monitoring track in real time?
For every active call, the dashboard surfaces the MOS score (an industry-standard rating of overall listening quality), jitter (small variations in how evenly audio packets arrive), and packet loss (the percentage of audio packets that fail to reach their destination at all).
How often is call quality data refreshed on the dashboard?
Quality metrics are calculated and updated in Real-Time, giving you an always-on view of how each call sounds to everyone on the line.
What protocol does Cloudonix use to monitor audio quality?
Cloudonix maintains constant RTCP monitoring, provided your SIP connectivity is capable of supporting it.
Do I need to configure anything special to enable Audio Quality monitoring?
Audio Quality monitoring relies on RTCP, so your SIP endpoints and connectivity must be capable of carrying RTCP traffic in order for metrics to be reported.
What is MOS and why does it matter for my calls?
MOS (Mean Opinion Score) is an industry-standard rating of overall listening quality. It condenses factors like jitter and packet loss into a single, easy-to-read score, making it a quick way to judge whether a call sounds good to the people on it.
Can I monitor audio quality for calls that are currently in progress?
Yes — the dashboard surfaces metrics for each active call on your account, so you can watch quality as the conversation is happening rather than waiting for post-call reports.
Where can I view the Audio Quality dashboard?
It lives in your Cloudonix account dashboard, where active calls are listed alongside their MOS, jitter, and packet loss values — see the Cloudonix MoS Display for an example view.