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Cloudonix Feature

Call Transfers that simply work, on any platform.

Call transfers can be incredibly confusing, specifically when trying to do these across multiple platforms. Cloudonix makes call transfers a simple API call, that works on any platform.

Forward to phone number

Forward an active call to an outbound phone number.

Elastic Conference Calls

Convert calls to conference calls with a single API call.

Cold Transfers

Transfer calls using a simple API, ensuring remote parties disconnect properly.

Warm Transfers

Create warm transfer scenarios, that announce participants, validate answer and more.

Transfer and Hold

Hold a call for additional processing.

Call Forking

Transfer both parties of a call to different destinations.

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Transfer Scenarios

What kind of transfers are there?

Warm Transfer
Warm Transfer

A warm transfer occurs when an active is call is transfered to a remote location, while both parties of the call can engage with the 3rd party. Once the call is transferred successfully, one of the original parties will disconnect from the call.

Cold Transfer
Cold Transfers
A cold transfer occurs when a call is transferred to a remote location; however, only one of the parties is transfered to the remote location, while the other party disconnects.
Conference Transfers
Call Forking
With call forking, both call parties can be transfered to new voice applications, thus, allowing a smoother transition for both customers and agents.
Call Transfers

Simple Call Transfers with APIs

Transfer with Switch Voice Application

Use simple CXML documents to provide Cloudonix as straight forward routing scenario. Be it provided via a Container Application or as a remote webhook, routing calls is as simple as it gets with Cloudonix.

				
					curl --request POST \
    --url https://api.cloudonix.io/calls/some.domain.cloudonix.net/sessions/12345678901234567890/application \
    --header 'Accept: application/json' \
    --header 'Authorization: Bearer XI121HJ433KK' \
    --header 'Content-Type: application/json' \
    --data '{"cxml": "<Response><Say>Welcome to Cloudonix, please wait while I connect you.</Say><Dial trunks="sipTrunkWithCarrier">+12025551234<M</Dial></Response>"}'
Retellai.com
vapi-warm-transffer
vapi.ai
Warm Transfers that works like magic

Use AI Voice Agent platforms’ built-in warm-transfer to perform a warm transfer, while maintaining the original customer CallerID presentation (available currently in the US only).

In addition, connect any on-premise phone system in a secured fashion – anywhere in the worlds (even India and the UAE) using Cloudonix’s global network – your voice agent and your phone systems are only a click away.

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FAQ

Q&A

Learn about Cloudonix’s switch voice application and call forking capabilities.

I've heard of Elastic SIP Trunking, why the Ultra?

Elastic SIP trunking has been around for a while now, however, it is not as elastic as people imagine it to be. For example, some platform will not accept inbound calls based on IP routing only, others will not enable prefix based trunking capabilities. Cloudonix is first a communications platform, and as such, is designed to cater to as many as possible SIP trunking scenarios – thus, making it an Ultra Elastic SIP Trunking platform.

I want to connect my carrier to Cloudonix, is it complicated?
Connecting your carrier to Cloudonix is a relatively simpler process. Unlike other platforms, Cloudonix takes a “black-box” approach to SIP Trunking, taking much of the “In-Depth Technical Know-How” and hides it, making the trunking process simple and quick. Click here to learn more about Cloudonix Voice Trunk Management.
I've got my own PBX, can that be connected?
ABSOLUTELY YES!
In fact, we strongly believe that our customers should use their own SIP interconnects, and not pay for additional phone numbers or call minutes. If you have your PBX system, be it a vendor product or an open-source product, connecting thse to Cloudonix is simple and fast.
Do you have a compatibility list?
Yes, you can find our vendor, service and providers compatibility list here.
Can I connect to VAPI™ and ReTell™l?
To connect to various Voice Agent services, you don’t need a full SIP trunk, this can be performed using our <DIAL><Service> CXML verbs – read more here.
I'm not sure about my PBX, can you assist?
Sure, just join our community Discord server and talk to our staff directly.